Reference

Your Rights and Our Policy Commitments

The terms that govern your account on isu288 are written to be read — not buried. Access depends on local law and is available where your region permits, so we keep our policy positions clear and in one place for you.

Account TermsPrivacy & DataDANA, OVO, GoPay CoverageIndonesia Access RulesPolicy Contact Path
isu288 Your Rights and Our Policy Commitments
POLICY CONTACT

Reach Us About Legal and Account Queries

Live Chat Support Our support team is available around the clock via live chat for account-related legal queries. Use the chat widget linked to your account dashboard to start a session.
Email for Policy Requests Send written requests — data access, account deletion, policy clarification — to our dedicated policy inbox. We aim to acknowledge within one business day.
Wallet Help Line For questions about how your DANA, OVO, or GoPay transactions appear in our records or how to request a transaction correction, our wallet support path handles it directly.
ACCOUNT SECURITY

How We Handle Your Data and Account Access

Data Storage and Retention Your account data — including wallet identifiers for DANA, OVO, and GoPay — is stored on secured infrastructure. Retention periods follow the schedule disclosed at account creation, and you can request a copy at any time.
Cookie and Session Policy We use session cookies to keep your account active across your mobile browser. No third-party advertising cookies are placed without your consent. You control cookie preferences inside your account settings.
Account Access Controls Every login is verified via OTP sent to your registered number. If you notice an unrecognised session, the account security panel lets you terminate active sessions immediately without contacting support.
Requesting Changes or Deletion You can request correction or deletion of your account data by contacting our policy inbox. We verify your identity before processing any change, using the wallet reference linked at registration.

Common Questions About Our Legal Terms

These cover what we hear most from accounts in Indonesia about rights, data, wallet records, and access terms. If your question is not here, our live chat team handles policy queries around the clock.

Yes. Every transaction processed via DANA, OVO, or GoPay on your account falls under these terms. Wallet references and transaction IDs are retained and available on request.

You can. Send a written request to our policy inbox with your registered account details. We verify your identity first, then provide the relevant data summary within the period stated in our policy.

Closed accounts enter a retention window before full deletion. During that period, transaction records linked to your DANA, OVO, or GoPay wallet are kept for compliance purposes, then removed per our retention schedule.

Access depends on local law and is available only where your jurisdiction permits it. We determine eligibility based on the information provided at account creation. We do not override local legal restrictions.

We notify you through your registered contact before material changes take effect. Continued account use after the effective date means acceptance of the updated terms.

Contact our wallet support path with your transaction ID and the relevant DANA, OVO, or GoPay reference. Our team reviews the record and responds with findings through your account inbox.